Refund and Returns Policy

At Progit Limited, we strive to deliver exceptional furniture and provide a satisfying shopping experience for our customers. To fulfill this commitment, we have established a comprehensive refund and returns policy. We stand behind the quality of our products and offer a 30-day window for requesting a refund or return if you are not completely satisfied with your purchase.

Satisfaction Guarantee

We want you to make an informed decision when choosing Progit Limited as your furniture provider. Therefore, we strongly encourage you to carefully review the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. Our dedicated customer service team is always available to address any questions or concerns you may have.

Eligibility for Refunds and Returns

To be eligible for a refund or return, the item must be in its original condition, unused, and in the original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For more information regarding eligibility, our customer service team is ready to assist you.

Instances for Refunds and Returns We provide refunds and accept returns in the following circumstances:

  • Defective or damaged products delivered by our shipping service provider or delivery personnel.
  • Products delivered that do not match the specified category, brand, color, size, or are inaccurately advertised.
  • Unopened products in their original packaging that have not been used.

Refund and Returns Process

To initiate the refund and returns process, kindly reach out to us via email at [email protected] within 30 days of receiving your order, explaining the reason for the refund or return. Our responsive customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. Once we receive the returned package, we will thoroughly inspect it and issue a refund within 3-5 business days. Please be aware that customers are responsible for covering all shipping costs associated with the return process, and we exclusively accept refunds in USD currency.

Product Exchanges

We understand that there may be instances where you’d like to exchange a product, and we are pleased to offer this option to ensure your utmost satisfaction. If you wish to proceed with an exchange, please reach out to us via our website’s contact form, and our dedicated team will be delighted to assist you.

Requirements for Refunds and Returns

To initiate a return or refund, kindly contact us at [email protected] within 30 days of receiving your order, specifying the reason for your request. Our knowledgeable customer support team will guide you through the process, and it’s crucial to return the item in its original condition within the 30-day timeframe. Please note that our refund and return policy remains valid for 30 days from the date of purchase, and we regret that we are unable to accommodate refunds or exchanges beyond this period.

Instructions for Refunds and Returns

We appreciate your choice to shop with Progit Limited, and we value your satisfaction. In our commitment to providing a positive shopping experience, we offer a 30 days refund and return policy to ensure your complete contentment with your purchase.

If you find yourself unsatisfied with your order for any reason, kindly contact our customer service team at [email protected] within 30 days of receiving your package. In your refund or return request, please include the following information:

  • A clear image or print of the shipping label affixed to the package.
  • Images or videos clearly displaying the wrong, imperfect, or damaged item(s) received.

Upon receiving your request and provided evidence, we will verify your order and provide you with instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Returns sent without our guidance will not be eligible for a refund or exchange. We will furnish you with the appropriate return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.

We accept payments in USD and do not charge any restocking fees.

Please return all products to our store located at:
Company address in United Kingdom:
Address line 1: 3/3 Dunsyre House South, 31 Calder Crescent
Address line 2: Edinburgh, United Kingdom, EH11 4JQ
Company address in United State:
Address: 1519 W Queen St, Edenton, NC 27932, United States

We hope this updated version of our refund and returns policy provides clear information and helps you make informed decisions while shopping with Progit Limited.

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